Browse the Questions We Hear Most
These are the questions we actually get asked — account opening, funding your wallet with PayPal, Venmo, or a Play+ prepaid card, understanding how withdrawals move back to your payment method, and what happens during identity verification. We've organized everything so you can jump to your question without scrolling through topics that don't apply. If you're in Columbus or Denver and want
to get started, check whether your state is in the eligible list before opening your account. Each answer below is written to give you the real process, not a pointer to somewhere else. Where a step changes based on your device — mobile browser or desktop — we call it out. If your question isn't here, our live chat team can pull
up your account directly and walk through it with you.
- PayPal
- Venmo
- Play+
- Live Chat
- Mobile Browser